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Customer Service
- Delivery Options
- Refund Policy
- Delivery and Risk
- Cancellations, Returns and Exchanges
- Warranty and Faulty Goods
- Delivery Options
- Once an order has been placed via the official website, we will aim to process and dispatch your order within 4 working days.
- All UK orders are dispatched by Royal Mail. Royal Mail aim to deliver items within 3 working days, but they do quote that it can take up to 10 working days.
- Delivery to a UK address is:
- £1 for orders under £50
- £2.50 for orders under £100
- £3.50 for orders over £100
- Please note goods must be signed for and are delivered before 1pm.
- Refund Policy
- "You" means the company, firm, body or person purchasing the "Goods".
- "Goods" means the Goods (including any instalment of the Goods) which Newcastle Falcons will supply in accordance with these conditions.
- " Nottingham Rugby" means Nottingham Rugby Limited, registered address: Pennine House, 8 Stanford Street, Nottingham, NG1 7BQ
- "Order" means a purchase Order in respect of the Goods issued by the Buyer to Nottingham Rugby on the Order form set out on the Website by e-mail.
- Delivery and Risk
- The Goods and Order will be delivered to the address You give when You place your Order.
- If delivery cannot be made to your address, Nottingham Rugby will inform You as soon as possible, and refund or re-credit You for any sum that has been paid by You or debited from your credit card for delivery.
- If delivery of Goods requires a signature from someone at your address to acknowledge receipt and there is no one at the address given who is competent to accept delivery of the Goods, You will be notified of an alternative delivery date or a place to collect the Goods.
- Every effort will be made to deliver the Goods as soon as possible after your Order has been accepted and in any event within 30 days of Nottingham Rugby confirmation of your Order. However, Nottingham Rugby will not be liable for any loss or damage suffered by You through any reasonable or unavoidable delay in delivery (for example as caused by circumstances Newcastle Falcons reasonable control). In this case, Nottingham Rugby will inform You as soon as possible of the circumstances.
- You will become the owner of the Goods You Ordered and responsible for risk of loss of or damage to them once they have been delivered to You. This will remain the case in respect of any Goods which You return to us under these terms until such time as Nottingham Rugby has received them back.
- Cancellations, Returns and Exchanges
- You have the right to cancel the Contract at any time up to the end of seven workings days after You receive the Goods (see below). A working day is any day other than weekends and bank or other public holidays.
- To exercise your right of cancellation, You must give written notice to the Nottingham Rugby Shop by hand or post, fax or e-mail, at the address, fax number or e-mail address shown on the Website, giving details of the Goods Ordered and (where appropriate) their delivery.
- If You quickly inform us of your intention to cancel your Order we may be able to amend your Order before the Goods have been dispatched to You. If You exercise your right of cancellation after the Goods have been delivered to You, You will be responsible for returning the Goods to Nottingham Rugby at your own cost. (You will not have to pay for the return of Goods sent to You in error or Goods which are deemed faulty in accordance with information contained herein). The Goods must be returned to the address shown on the Website. You must take reasonable care to ensure the Goods are not damaged or lost in the meantime or in transit. You should use a recorded delivery service or similar one that requires a receipt where we have sent Goods to You by this method.
- Once You have notified that You Nottingham Rugby are canceling the contract as indicated above, will Nottingham Rugby refund or re-credit You within 30 days for any sum that has been paid by You or debited from your credit card for the Goods.
- If You do not return the Goods as required, Nottingham Rugby may charge You a sum not exceeding the direct costs of recovering the Goods.
- You do not have the right to cancel the Contract if the Order is for audio or video recordings or computer software which have been unsealed by You, or for Goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly. Nottingham Rugby will notify You at the time of your Order if this applies.
- If, having exercised your right to cancel an Order in accordance with this clause, You require alternative Goods, a completely new Order will need to be submit Nottingham Rugby ed. This will provide You with the best level of customer service and ensure that You can receive these alternative Goods as soon as possible without having to wait for us to receive and process your returned Goods. Please note however that, although Nottingham Rugby will make every effort to fulfill your new Order, as with any Order, Nottingham Rugby does not guarantee that the replacement items requested will be available due to possible stock shortages.
- Warranty and Faulty Goods
- All Goods supplied by Nottingham Rugby are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a customer.
- This warranty does not apply to any defect in the Goods arising from fair wear and tear, willful damage, accident, negligence by You or any third party, use otherwise than as recommended by the manufacturer or Nottingham Rugby, failure to follow the relevant instructions, or any alteration or repair carried out without the manufacturer's or Nottingham Rugby approval.
- If the Goods supplied to You develop a defect while under warranty, or You have any other complaint about the Goods, You should notify the Nottingham Rugby Shop in writing at the address, fax number or e-mail address shown on the Website. Nottingham Rugby will only refund return postage costs if the Goods are deemed to be faulty and a receipt of postage is included with the returned Goods. Nottingham Rugby will notify You of any refunds via e-mail, subject always to your statutory rights.
- Refunds after the expiration of the warranty period are only at the discretion of Nottingham Rugby.